Frequently Asked Questions

• Q1. What are the terms of exchange or return?

  •⁠ ⁠You can return a product within 3 days after an order has been delivered.
  •⁠ ⁠Exchanges are only acceptable for the same product in a different size, subject to availability.
  •⁠ ⁠⁠The product will only be eligible for return once we have received and screened it to be in proper condition, with tags and labels intact.
  

• Q2. How can I place an order for a gift?

  You can reach out to us at contact@ekaurnikamma.com with the details of the product you wish to gift and other relevant details of your request.

• Q3. Are there any cancellation charges?

  There are no cancellation charges till the time the product is not shipped. However, once the product is shipped, it can’t be cancelled.

• Q4. What is the estimated delivery time?

  Your order is typically delivered in 1 to 7 business days. Delivery time for some shipments may vary due to unforeseen circumstances (festivals, extreme weather conditions, etc)

• Q5. Whom do I reach out to for further queries and quick resolution?

  We are here to help you! You can write to us at help@ekaurnikamma.com and our team will take it up. We typically respond in a day. You can also reach out to us at contact@ekaurnikamma.com.

• Q6. Is COD available? Will I be charged extra if I opt for COD?

  COD is available for every pincode, and you will not be charged extra irrespective of the payment mode you opt for.